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Privacy Policy

How we collect, use, and protect your personal information

Home / Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to AquaTrust Services ("we," "us," or "our"). We are an independent RO and water purifier service provider based in Patna, Bihar, India. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or contacting us for services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, phone number, and email address when you submit a service request or contact us.
  • Address Information: Your home or office address in Patna to facilitate doorstep service visits.
  • Service Details: Information about your RO or water purifier brand, model, and the nature of the issue you are facing.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs (collected automatically via cookies and analytics tools).
  • Device Information: Browser type, IP address, operating system, and device identifiers collected automatically when you access our website.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your service requests and bookings
  • To communicate with you about your service appointment
  • To send follow-up service reminders and maintenance notifications
  • To respond to your enquiries and customer support requests
  • To improve our website and service quality
  • To comply with applicable legal obligations

We do not use your information for automated decision-making or profiling in ways that significantly affect you.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Technicians: We share your contact and address details with our field technicians solely to facilitate service delivery.
  • Analytics Providers: We use third-party tools (such as Google Analytics) that collect anonymised usage data to help us improve our website.
  • Legal Compliance: We may disclose information if required by law, court order, or government authority.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Service records may be retained for up to 3 years for warranty and AMC tracking purposes. You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to enhance your browsing experience and collect usage analytics. Please refer to our Cookie Policy for full details on the cookies we use and how to manage them.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention obligations.
  • Opt-Out: Opt out of marketing communications at any time by contacting us.

To exercise any of these rights, please contact us at info@aquatrustservices.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: